Privacy Policy

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.iguru.com website.

The domain name www.iguru.guru (hereinafter referred to as "Website") is owned by IGuru FLAT NO 501 SONTHALIA APARTMENT, NEAR MAX CURE HOSPITAL, MADHAPUR Hyderabad,Telangana - 500081, India (hereinafter referred to as "IGuru")

Your use of the Website and services and tools are governed by the following terms and conditions ( "Terms of Use" ) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with IGuru Internet Private Limited and these terms and conditions including the policies constitute Your binding obligations, with IGuru.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by IGuru Policies ((including but not limited to Privacy Policy available at Privacy) as amended from time to time.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Membership Eligibility

Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the IGuru website and shall not transact on or use the website.

Your Account and Registration Obligations

If You use the Website, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance

Communications

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

Platform for Transaction and Communication

The Website is a platform that Users utilize to meet and interact with one another for their transactions. IGuru is not and cannot be a party to or control in any manner any transaction between the Website's Users.

  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  • During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
  • In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

IGURU Safe and Secure

Is it safe to use my credit/debit card on Iguru?

Your online transaction on Iguru is secure with the highest levels of transaction security currently available on the Internet. Iguru uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on Iguru are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

Does Iguru store my credit/debit card infomation?

Iguru stores the first 6 and last 4 digits of your card number in a secure and encrypted manner. The first 6 digits (also known as the Bank Identification Number) are used to identify the bank name and country where your card was issued. The first 6 and last 4 digits are together used for fraud detection and prevention purposes.

Payment Options

What credit/debit cards are accepted on Iguru?

We accept VISA, MasterCard, Maestro, Rupay, American Express, Diner's Club and Discover credit/debit cards.

Do you accept payment made by credit/debit cards issued in other countries?

Yes! We accept VISA, MasterCard, Maestro, American Express credit/debit cards issued by banks in India and in the following countries: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, the UK and the US. Please note that we do not accept internationally issued credit/debit cards for eGV payments/top-ups.

What other payment options are available on Iguru?

Apart from Credit and Debit Cards, we accept payments by Internet Banking (covering 44 banks), Cash-on-Delivery, Equated Monthly Installments (EMI), E-Gift Vouchers, PhonePe UPI and PhonePe wallet.

User Data policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note:

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically

By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.

By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates;

customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

3. Prominent Disclosure & Consent Requirement

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services.

4. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. www.iguru.guru is not responsible for the privacy practices or the content of those linked websites.

5. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Returns Policy

Service Offered

The services of this website iGuru Portal Services Pvt. Ltd. are available only to the registered users on single user basis, for a particular period of time on making the stipulated payment and abiding by the applicable terms and conditions. The said services are personal in nature and cannot be assigned or transferred to or shared with any other person other than the registered users. By registering yourself as a user and subscribing to avail the services of this website iGuru Portal Services Pvt. Ltd. it will be deemed that you have read, understood and agreed to fully abide by all the terms and conditions of the website as contained herein. The right to use the services of the website iGuru Portal Services Pvt. Ltd. is on revocable license / permission basis as per the terms and conditions contained herein. Except the ailment of the services during the license period, the registered users shall not have any right or title over the website or any of its contents. The services offered by iGuru Portal Services Pvt. Ltd. through this site are listed in detail in the home page of this site. iGuru Portal Services Pvt. Ltd. currently provides users with access to a rich collection/compilation of online educational information and related resources etc. As a user of this site, you understand and agree that all the services provided are on the basis of as-it-is and iGuru Portal Services Pvt. Ltd. assume no liability for the accuracy or completeness or use of, nor any liability to update, the information contained on this website. In order to use iGuru Portal Services Pvt. Ltd. online services, you must obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must provide all equipment necessary to make such a connection to the World Wide Web, including a computer and modem or other access devices.

User Obligations

In consideration of your use of the services, you agree to: provide correct, precise, up to date and complete information about yourself as required by the service's registration form wherever necessary; and maintain and promptly update the registration data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not up to date or incomplete, or iGuru Portal Services Pvt. Ltd. has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, iGuru Portal Services Pvt. Ltd. has the right to suspend or terminate your account and refuse any and all current or future use of the services (or any portion thereof). If you are directly subscribing as a user of this website, you represent and warrant that you are at least 18 years of age and that you possess the legal right and capacity to use the services of iGuru Portal Services Pvt. Ltd. in accordance with the stated terms and usage policies. In cases, where a minor below the age of 18 years of age, wants to use this website, such a user shall duly register himself through his mother/father and natural guardian and such a mother/father and natural guardian hereby agree to accordingly register and supervise usage by, and be responsible for the action of any such minors who use the computer and/or password to access the iGuru Portal Services Pvt. Ltd.. The mother/father and natural guardian shall enter into this agreement on behalf of such minor, and bind himself/herself in accordance with all terms and conditions herein.

Agreement

You agree and are hereby put on notice, that you are prohibited from posting or transmitting to this website, any content/material that in unlawful, threatening, libelous, defamatory, pornographic or that in any manner violate or infringe the proprietary rights, intellectual property rights or any right or privacy of third party whatsoever and that violate any law, statute, ordinance or regulation; and that contain viruses or other similar harmful or threatening deleterious programming routines. If you violate this provision you will be finalized apart from termination of your rights to use the services and any other remedies available to iGuru Portal Services Pvt. Ltd. Software (if any) that is made available to download from the iGuru Portal Services Pvt. Ltd. site, excluding software that may be made available by end-users through a Communication Service, (Software) is the copyrighted work of the software provider. Your use of the Software is governed by the terms of the end user License Agreement unless you first agree to the License Agreement terms. iGuru Portal Services Pvt. Ltd. reserves the right, in its sole discretion, to terminate or refuse all or part of its services, for any reason without notice to you. This Agreement shall be governed by the Laws in India and in all disputes arising out of or relating to the use of iGuru Portal Services Pvt. Ltd., you hereby consent to the exclusive jurisdiction and venue of courts in Hyderabad, India (only). This Agreement does not in any manner create any relationship whatsoever as between you and the iGuru Portal Services Pvt. Ltd., either as a joint venture, partnership, employment, or agency relationship. Performance of this agreement by iGuru Portal Services Pvt. Ltd. is subject to existing laws and legal process in India, and nothing contained in this agreement is in derogation of the rights of iGuru Portal Services Pvt. Ltd. to comply with governmental, court and law enforcement requests or requirements relating to your use of iGuru Portal Services Pvt. Ltd. or information provided to or gathered by iGuru Portal Services Pvt. Ltd. with respect to such use. Unless otherwise specified herein, this Agreement constitutes the entire agreement between the user and iGuru Portal Services Pvt. Ltd. with respect to the iGuru Portal Services Pvt. Ltd. and it supersedes all prior communications and proposals, whether electronic, oral or written, between the user and iGuru Portal Services Pvt. Ltd. with respect to the iGuru Portal Services Pvt. Ltd. site.

Cancellation and Refund Policy

Please note that Packages once subscribed cannot be cancelled and no refund to that effect can be made. Since IGuru Portal is offering non-tangible irrevocable goods we do not issue refunds once the package is subscribed. As a customer you are responsible for understanding that no refund or cancellation is possible upon any subscription at our site.

Delivery Policy

Delivery means the digital download or the physical delivery of subscribed content to the customers. At present we have two modes of delivery – online digital download from the website and physical shipment like CDROM, USB memory etc. Security of Your Personal Data The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Law Enforcement.

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.